Pursuant to clause 9 of Russian Federal Law № 161-FZ dated 27.06.2011 ‘On the National Payment System’, with effect from the beginning of 2014, the Bank is obliged to inform its customers about all their transactions effected by using electronic payment means (i.e. by using the Nordea online e-banking system and bank cards). Such notifications are sent to customers on banking days only and contain information about transactions effected in the relevant bank account during the previous banking day.
You may choose one of the following options how to be informed on such transactions:
If your are subscribed to the Nordea online system and have not notified the Bank on the preferable notification technique then all notices on such transactions will be sent via the Nordea online system.
If you are not subscribed to the Nordea online system and have not notified the Bank on the preferable notification technique then all notices on such transactions will be sent by using those contact details that you have already provided to the Bank when applying for any of the bank products/services rendered to you by the Bank.
To choose or to change a notification technique, please submit a relevant application (in Russian) to the Bank:
Please note that informing about transactions is mandatory under Russian law and is done free of charge.
The Bank’s notifications shall contain the following transaction details:
The Bank’s notifications contain information about your account transactions. Please note that in most cases the transaction entry date differs from the actual date of a bank card transaction (authorization date): the bank account is usually debited or credited within several days from the authorization date.
In addition to all other options holders of the cards issued by the Bank may also control their card transactions by using the “SMS Notification” service. SMS messages about your transactions, as well as about a change in the payment limit of your bank card bank, will be sent to your mobile phone after a transaction.
Please note that notification procedure prescribed by the Russian Federal Law No. 161-FZ and notices sent via the ‘SMS Notification’ to your mobile phone are two different types of informing a customer on the transactions effected thereby. Thus, if you use them both, you will receive two notifications about one and the same transaction.