Quality of customer service

Welcome Nordea Bank customers and partners
Thank you for choosing Nordea Bank as your financial partner.

Our bank strives not only to offer attractive products and services but also to make communication with the bank and its employees as effective as possible. We would be grateful is you would share your impressions regarding the bank and suggest changes to improve services. Please tell us about your interests and ideas.

To do so, please fill out the form Communicating with the Customer support monitoring service.

You can also speak directly with the Customer support monitoring service as follows:

  • Call +7 (495) 287-14-58 (workdays from 9:00 am to 6:00 pm, Moscow standard time)
  • Send a fax to +7 (495) 287-14-58
  • E-mail your comments to skk@nordea.ru
  • Post a Customer support monitoring service form in the comment box inside branch offices.

These boxes and forms are also available in offices on quality control service information stands.

COMMUNICATING with the Customer support monitoring service

Dear customers!

Please be advised that from 23 September through 22 October 2013 Nordea Group is running an annual customer satisfaction survey (Customer Satisfaction Index) in all the countries of its presence, so that you could evaluate the Bank's performance and thus contribute to the further improvement of our service quality and product range.

The survey will be conducted on a random basis among corporate and retail customers in Moscow and branches.

For details, please contact the Bank's Quality Control Service or call the Information Desk:

  • +7 (495) 777-34-77, +7 (495) 921-21-01 - for Moscow calls;
  • 8 (800) 200-34-77 - Unified Information Desk for regions.
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