Nordea Bank announces about the annual customer satisfaction survey

31.10.2011

Nordea Bank announces about the annual customer satisfaction survey

During the period from 01 through 30 November 2011, OJSC Nordea Bank is running the annual customer satisfaction survey (Customer Satisfaction Index).

The survey is conducted by Nordea Group in all the countries of its presence. The CSI survey is being conducted for the second year running.

The survey is aimed at evaluating the Bank’s performance so as to ensure further improvement of the service quality and product range.

The survey will be in form of a telephone call to corporate and retail customers in Moscow and all the branches.

During the telephone interview, the Bank’s employees will ask you to evaluate the key aspects of cooperation with the Bank, such as the cost and conditions of products, the quality of staff contacts, the convenience and accessibility of services and customer programs, as well as the ergonomics of branch offices.

The respondents will be chosen on a random basis among the Bank’s customers.

For details, please dial:

  • direct number of the Bank’s Quality Control Service 7(495) 287-14-58;
  • general number of the Bank:
    – (495) 777-34-77, (495) 921-21-01 – for Moscow calls;
    – 8 (800) 200-34-77 – Unified Information Desk for regions.

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