Mobile Bank

The Mobile Bank service offers the customers of Nordea Russia an opportunity to monitor bank card account status by using a mobile phone*.

By subscribing to Mobile Bank service, you can receive text messages to your mobile phone regarding any of the following transactions and operations (chosen by the customer):

• On any movement in the relevant bank card account which is the result of a transaction authorized by the customer (purchases of goods, payments for services as well as cash withdrawals)
• On any crediting of funds to the card account
• On any debiting of funds from the card account
• On any amount outstanding under a loan agreement (if an overdraft with a grace period is used by the customer)
• On any newly introduced bank products and services as well as on marketing actions, special offers and gifts
• On any changes to the Bank’s general terms and conditions, fees and commissions schedules as well as any other information related to the use by the customer of the bank products and services offered by the Bank (such information is sent at the discretion of the Bank).

Moreover, all Nordea Bank cardholders who use Mobile Bank service will receive free of charge SMS notification on the forthcoming expiry of the bank card.

Nordea Bank brings to your attention the fact that while you are in the international roaming area, delivery of SMS messages on operations with the use of the Bank’s cards depends on the work of a local mobile operator to which your mobile telephone is temporarily connected to, and on availability of roaming agreements signed. In most cases information in the form of SMS-messages from the Bank is successfully delivered to client’s mobile phone. However, mobile operators in Indonesia, Italy, Korea, Japan and in some other countries have specific technical features that can cause failures in delivery of SMS-messages.

If the delivery of SMS-messages from the Bank failed when you are in Italy and connected to TIM cellular operator, the Bank recommends that you switch to Wind operator. In case of similar situations with cellular operators in Indonesia, you could use the services of Excelcomindo GSM or Satelindo.
You are also recommended to make sure that the SMS buffer center in your mobile is not full, as SMS-messages are delivered within only 24 hours since their sending.

Information on the movements in the card account

An SMS notification on any movement in the card account will be received by you within 3-5 min upon execution of the relevant transaction.

Each such SMS will have the following format:

[transaction details or point of servicing]_[transaction currency]:_[transaction amount]_([transaction amount in the currency of the account])_CARD_N**[four last digits of the card number]_[last name and the first name of the cardholder]_BAL:[account balance available in the currency of the card account]_[date and time of the transaction]
Please find below a demo made for Mr Ivan IVANOV and for a Euro-denominated card account No. 4000 0000 0000 1234.

Notification on the expiry date of the bank card

An SMS notification on the forthcoming expiry of the bank card will be sent automatically to your mobile telephone 60 days prior to the expiry date.

Each such SMS will have the following format:

NORDEABANK:_CARD_N****[four last digits of the bank card number] [last name and first name of the card holder] SROK_ DEISTVIA [bank card expiry date] PEREVYPUSK_BUDET_ OSUSHCHESTVLEN_NE_POZDNEE [the 20th calendar day of the month in which the bank card expires].

Information on the balance held in the bank card account

You may receive information on the balance held in your bank card account upon your SMS request send to the following telephone number in Russia: +7 916 704-57-12 (to ensure its receipt please do not miss ‘+7’ prefix).

You will get an SMS answer within 3-5 minutes from the time when you send your SMS request.

given that NNNNNN are the last six digits of your bank card
and ПППП is a 4-digit password specified by you in your Service Set-up Application.

given NNNNNN are the last six digits of the card number

Connecting to the Mobile Bank service

In case if SMS-messages on operations with the use of the Bank’s cards are not delivered, especially during travels in Indonesia, Italy, Korea and Japan, as well as on all issues relating to Mobile Bank services, apply to the Bank to be advised:
495 921 21 01 - Moscow
8 800 200 34 77 – regional bank hotline